Through RFQ as well as the Call for Proposal (CFP) process the participating applicants were invited to attend optional information sessions providing key highlights of the Employment Services Transformation and the competitive process. The applicants were able to submit questions after the information sessions. The responses were posted by the ministry to all the applicants… Continue reading Was there an opportunity for prospective applicants to ask questions and provide feedback about the Request for Qualification (RFQ)?
Sub-Topic: General
How are service system managers (SSMs) selected?
SSMs are selected through a two-stage competitive process. The ministry is aiming to attract high performing organizations with the expertise and capacity to oversee the planning, delivery, and design of employment services as SSMs. The two-stage competitive process to select SSMs included: Stage 1: Request for Qualification (RFQ) RFQs are posted and are open to… Continue reading How are service system managers (SSMs) selected?
How did the ministry determine the service areas/catchments?
The ministry developed a framework, supported by data, that considers and includes feedback from stakeholders that was gathered during initial vendor engagement in 2019. The 15 catchment areas for Integrated Employment Services (IES) are aligned with Statistics Canada, however, the ministry modified the Toronto Economic Region catchment area to address the complexity and density of… Continue reading How did the ministry determine the service areas/catchments?
What is the role of the Transformation Secretariat?
The government established a Transformation Secretariat to help achieve the province’s vision for integrated delivery of employment services. The Secretariat leads the selection process and stewardship of the Integrated Employment Services model and ensures strategic alignment across ministries and service system managers, as well as close collaboration with service delivery partners and stakeholders. The Ministry… Continue reading What is the role of the Transformation Secretariat?
Can a client work with more than one Employment Ontario (EO) provider? What should be done about clients who are active in Ontario Employment Assistance Services (OEAS) and another EO program?
Please refer to the ministry’s memo dated September 2020, which advises that all clients should only have one active EO service plan at a given time, except for those who are enrolled in the Get SET (Skills, Education and Training) program. Should you find your client already enrolled in another EO program while searching for… Continue reading Can a client work with more than one Employment Ontario (EO) provider? What should be done about clients who are active in Ontario Employment Assistance Services (OEAS) and another EO program?
Some fields on the Client Summary tab in EOIS-CaMS are not marked as mandatory whereas they have been on the Client Reporting Template (CRT). Are they still required inputs? Example: self-identification fields.
All fields that have previously been captured in the CRT should be entered as part of the client’s profile.
Should I be expecting login information for EOIS-CaMS to be sent to me?
An EOIS-CaMS login is created by the designated authority at each service delivery site. For assistance with the set-up of a designated authority, please contact your local office.
If I experience technical issues, where can I go to resolve them?
Technical questions can be submitted to your local office contact, or through myEOIS.
Where can I find training materials and guides for EOIS-CaMS?
User guides and desk aids can be found on myEOIS. For access to myEOIS, follow the instructions on the landing page to send an e-mail to EmploymentHotlineInquiries@ontario.ca with the following information: Name of Service Provider and ID Service Provider’s e-mail address EOIS System(s) currently registered for (EOIS-CaMS, EOIS-SP Connect)
What are considered eligible expenses under “Supports for Individuals”?
“Supports for Individuals” are costs for clients to support their participation in the project. Examples include dependent care, transportation, and disability related costs (e.g. attendant care, sign language interpretation, and adaptive technology set-up). Employment Ontario programs should be the last source of funding for individual costs such as assistive devices and adaptive technology. Financial supports… Continue reading What are considered eligible expenses under “Supports for Individuals”?