Sub-Topic: General

During this period, transition is complete and service system managers (SSMs) will deliver IES to all clients. The SSMs will be permitted to make changes to their service provider networks and will be fully responsible for the design, planning and delivery of IES within their catchment areas. SSMs will be required to monitor and manage… Continue reading What happens during the Integrated Employment Services (IES) Delivery Period?

SSMs will develop a Transition Period Outcomes report in consultation with stakeholders in their communities, including service providers, representatives of specialized client groups, municipalities, and others. These plans build upon the submissions provided by SSMs through the Call for Proposal. The Transition Period Outcome report from SSMs is based upon a detailed and evidence-based assessment… Continue reading How do service system managers (SSMs) prepare to implement their Integrated Employment Services (IES) delivery model during the planning and transition period (pre-delivery period)?

Once SA programs transition or start transitioning to IES, employment supports and services previously delivered through SA offices will now be overseen by service system managers (SSMs) and delivered through Employment Ontario. The Ministry of Children, Community and Social Services, Ministry of Labour, Immigration, Training and Skills Development and SSMs work collectively during the planning… Continue reading What will change for Social Assistance (SA) offices once they have transitioned to Integrated Employment Services (IES)?

There are no constraints/limits around the number of catchments a single SSM can oversee.

Through RFQ as well as the Call for Proposal (CFP) process the participating applicants were invited to attend optional information sessions providing key highlights of the Employment Services Transformation and the competitive process. The applicants were able to submit questions after the information sessions. The responses were posted by the ministry to all the applicants… Continue reading Was there an opportunity for prospective applicants to ask questions and provide feedback about the Request for Qualification (RFQ)?

SSMs are selected through a two-stage competitive process. The ministry is aiming to attract high performing organizations with the expertise and capacity to oversee the planning, delivery, and design of employment services as SSMs. The two-stage competitive process to select SSMs included: Stage 1: Request for Qualification (RFQ)   RFQs are posted and are open to… Continue reading How are service system managers (SSMs) selected?

The ministry developed a framework, supported by data, that considers and includes feedback from stakeholders that was gathered during initial vendor engagement in 2019. The 15 catchment areas for Integrated Employment Services (IES) are aligned with Statistics Canada, however, the ministry modified the Toronto Economic Region catchment area to address the complexity and density of… Continue reading How did the ministry determine the service areas/catchments?

The government established a Transformation Secretariat to help achieve the province’s vision for integrated delivery of employment services. The Secretariat leads the selection process and stewardship of the Integrated Employment Services model and ensures strategic alignment across ministries and service system managers, as well as close collaboration with service delivery partners and stakeholders. The Ministry… Continue reading What is the role of the Transformation Secretariat?