The OALCF improves learner outcomes by supporting adult literacy programming that is learner-centred, goal-directed, and linked to a broader system of service provision. To achieve improved outcomes for learners, the OALCF: uses a task-based approach to literacy training that helps learners use literacy skills to meet real-life challenges as students, employees, and citizens focuses on… Continue reading How does the Ontario Adult Literacy Curriculum Framework (OALCF) improve adult literacy outcomes in Ontario?
Program: Literacy and Basic Skills
What is the Ontario Adult Literacy Curriculum Framework (OALCF)?
The OALCF is a competency-based framework that supports the development of adult literacy programming delivered through the Literacy and Basic Skills (LBS) Program. As the cornerstone of the LBS program, the OALCF links the program to the requirements of employers, education and training providers and community partners in a clear way and furthers the Employment… Continue reading What is the Ontario Adult Literacy Curriculum Framework (OALCF)?
Is it possible to allow the service providers to choose the exit date for a learner?
No, the service plan exit date is system-generated and cannot be edited. It is the date that the service plan was closed in the system.
Does the ministry allow a few extra days after the end of the month for service providers to enter data into the Employment Ontario Information System – Case Management System (EOIS-CaMS)?
It is expected that service providers input data into EOIS-CaMS in real-time; therefore, the information should be current at all times.
Is an ‘inactive learner’ counted as a carryover learner?
An inactive learner, as in one who hasn’t had any activity recorded in CaMS within the last 60 days or more, may be counted as either a new or a carryover learner depending upon their start date.
How does a learner become ‘inactive’? What impact does being ‘inactive’ have on the various reports and on service provider performance results?
Cases will be reflected as ‘inactive’ if they have not had any activities recorded in EOIS-CaMS within the last 60 days or more. You may wish to review the the LBS Performance Management Reports Training: Participant Guide.
When does a service provider have to register the learner?
One of the five services that all Literacy and Basic Skills (LBS) service providers deliver is Information and Referral (I&R). Service providers provide walk-in or referred clients with information about the LBS services they and other LBS service providers in the community provide for various goal paths. After receiving this information, the client may choose… Continue reading When does a service provider have to register the learner?
Who has access to the Employment Ontario Information System-Case Management (EOIS-CaMS)?
EOIS-CaMS is a web-based application available to authorized Literacy and Basic Skills (LBS) service providers and staff users. There are four system user roles that can be assigned to service provider members: Service Provider Manager Service Provider Manager (non-case) Service Provider Caseworker Service Provider Administrator Each of these roles can engage in various transactions in… Continue reading Who has access to the Employment Ontario Information System-Case Management (EOIS-CaMS)?
Can service providers conduct anonymous surveys for customer satisfaction?
Yes, service providers may, for their own purposes, conduct anonymous surveys to inform program evaluations. However, for ministry purposes, Customer Satisfaction will be determined as a percentage of all exiting learners who have completed the satisfaction survey and who rate the program as a 4 or a 5. These responses must be attributed to each… Continue reading Can service providers conduct anonymous surveys for customer satisfaction?
If a client is not returning to the program, can the last survey be used for the exit client satisfaction survey?
No. Service providers must complete a customer satisfaction survey at exit using the question, “On a scale of 1 to 5, how likely are you to recommend the Literacy and Basic Skills program to someone looking for similar services?” This question can be found on the mandatory Exit and Follow Up form. If the learner… Continue reading If a client is not returning to the program, can the last survey be used for the exit client satisfaction survey?