The focus for all programming decisions should be based on the overarching mandate of the Literacy and Basic Skills program: to help adults to achieve their goals of employment, apprenticeship, secondary school credit, post-secondary education and independence. Milestones and culminating tasks are assessment tools which support the learner, service provider and ministry in evaluating the… Continue reading What is more important (i.e., what should be the main focus): the completion of milestone tasks or the completion of a culminating task?
Program: Literacy and Basic Skills
Why are there no milestones for sciences?
Milestones are goal-related assessment activities that learners complete to demonstrate their abilities to carry out goal-related tasks. Each milestone is directly related to one competency and task level within the curriculum framework. The Ontario Adult Literacy Curriculum Framework competencies—the broad, generic categories of learner’s abilities—capture and organize the learning that takes place in Ontario’s literacy… Continue reading Why are there no milestones for sciences?
Is there a tool that can help the board and/or other volunteers to better understand the Performance Management Framework?
Find resources on the Literacy and Basic Skills Participant and Performance Management page on the EOPG.
A carryover learner completed another milestone in the current fiscal year. Is it counted toward learner progress?
As described in the Literacy and Basic Skills Service Provider Guidelines, , during service and at exit, the percentage of learners who successfully complete at least one required milestone related to their individual goal path within the current fiscal year.
Is there a percentage of customer satisfaction surveys that need to be filled out for Literacy and Basic Skills (LBS)?
In LBS, the expectation is that all learners will be surveyed at exit. The LBS Customer Satisfaction question is part of the LBS Exit and Follow-up form which is a mandatory form to be used for all learners who exit the LBS program. Therefore, it is expected that LBS service providers ask this question to… Continue reading Is there a percentage of customer satisfaction surveys that need to be filled out for Literacy and Basic Skills (LBS)?
Will youth be considered as a suitability indicator?
Youth is not a suitability indicator for the Literacy and Basic Skills program.
Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
Service Quality Scores (SQS) are based on a potential score out of 10. In order to ensure that the Performance Management Framework (PMF) is balanced, each of the measure has a maximum value that can be achieved. Service providers are expected to meet the requirements within each of the measures of the 3 dimensions of… Continue reading Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
The Literacy and Basic Skills Service Provider Guidelines outline the indicators of service coordination (referrals in/out) and the definition for each. They also explain what is counted and not counted. You will note that client confirmation of their registration with the organization they have been referred to is typically required. The nature of the documentation… Continue reading To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
Is there a rating factor of the source of the referral under ‘Referred In?’ For example, is the rating higher for someone being referred from Ontario Works (OW) than from another community agency?
Within the Literacy and Basic Skills Performance Management Framework, referrals are not rated differently according to their source.
Why do service providers have to collect Information and Referral data in Report 60A?
Information and Referral is one of the five key services that service providers deliver as part of the LBS program. There are various references embedded within the LBS Service Provider Guidelines which inform service providers of their obligation to provide this service. As such, it is expected that service providers collect and analyze data to… Continue reading Why do service providers have to collect Information and Referral data in Report 60A?