As per the Literacy and Basic Skills (LBS) Service Provider Guidelines, LBS service providers contact learners at exit and at three, six and twelve months after they leave the LBS program in order to document their outcomes. This delivery service helps demonstrate the value and effectiveness of the four other delivery services in meeting the… Continue reading If a client is exited and subsequently returns for services later resulting in a new service plan, is the service provider required to complete the follow-ups on the first learning plan?
Program: Literacy and Basic Skills
How do service providers determine learner suitability?
It is important that Literacy and Basic Skills (LBS) service providers support learners who are most suitable for the program. Suitability/Learner Profile is a measure of who is being served. It examines and quantifies identified learner barriers to achieving learning goals related to employment, further education or training, and independence. This measure ensures that the… Continue reading How do service providers determine learner suitability?
Why don’t service providers receive credit for the various activities the undertake e.g., assessment, marketing, etc.?
The Literacy and Basic Skills program is a learner-centred, goal-directed, transition-oriented, and results- based service. All the work done by service providers, including marketing and assessment, is reflected in the outcomes achieved by the clients and learners they serve. The Literacy and Basic Skills Program Service Delivery Guidelines outline the five services that all service… Continue reading Why don’t service providers receive credit for the various activities the undertake e.g., assessment, marketing, etc.?
If the method of referral is a phone call, could that be used as a formal referral?
Yes, phone calls can be used to make structured/formal referrals as long as the referral is planned, supported and coordinated and the telephone conversation is documented. The Literacy and Basic Skills (LBS) Service Plan “Referred In” field contains a wide variety of options including informal referrals which can be selected when the service plan is… Continue reading If the method of referral is a phone call, could that be used as a formal referral?
Where is Post-secondary captured?
Depending on the nature of the referral, an individual may be referred to a program provided through a post-secondary institution (e.g., Employment Service, Apprenticeship program). Alternatively, they may be accessing Educational/Academic Services. In the event that a specific service or program has not been identified, the referral may be captured under the Other – Structured/Formal… Continue reading Where is Post-secondary captured?
If a client is referred out to employment services funded through the Ontario Disability Support Program, what is the appropriate drop-down referral to use?
If the client/learner is referred to an Ontario Disability Support Program (ODSP), the referral should be indicated as Referred Out to ODSP.
Is Information and Referral in person only?
Information and Referral is not restricted to individuals who physically enter a site. Face to face, email, or telephone inquiries may also be included as information and referral activities. Upon request, service providers will need to produce records to validate the information and referral information provided to the ministry. This can include a note added… Continue reading Is Information and Referral in person only?
What is a “formal referral”?
A formalized referral (a planned, supported and co-ordinated arrangement) is made either by the Literacy and Basic Skills (LBS) program service provider on behalf of the learner to another organization (employment/education/training/community services) or by another community organization to the LBS Program service provider on behalf of a client. The ministry does not prescribe the nature… Continue reading What is a “formal referral”?
What is the definition of “completion of goal path?”
Completion of Goal Path is a measure of those who successfully complete all elements of the learner plan. There are three indicators of completion: Learners who complete all milestones; Learners who complete culminating tasks; Learners who complete the learning activities
Can the milestones be broken down in smaller pieces so we can report successful completion of a milestone? That is, one piece with their name, one piece for the date, etc.
For detailed instructions on how to administer milestones, including what to do in the event a learner requires an accommodation, please refer to the Milestone User Guide available on the password- protected Ontario Adult Literacy Curriculum Framework Repository. Milestones have been designed to be used in their original form, following consistent administration and scoring guidelines.… Continue reading Can the milestones be broken down in smaller pieces so we can report successful completion of a milestone? That is, one piece with their name, one piece for the date, etc.