Program: Literacy and Basic Skills
Launch of the 2025 Council of the Federation Literacy Award (COFLA) Nomination Process
OALCF LBS Learner Plan Template
Do “referrals out to other community resources” include referrals to other services in the service provider’s organization, or must they be external?
No, they do not need to be ‘external’ to the organization. The system includes a drop down list of possible referral destinations, and if the service provider’s organization offers a service on the list then the referral can be captured. These referrals must be planned, supported and coordinated arrangements. Again, it’s important that service providers… Continue reading Do “referrals out to other community resources” include referrals to other services in the service provider’s organization, or must they be external?
Are service providers expected to enter the following pieces of information, or are they completely optional? Are there any incentives for them to provide this information?
Entering all applicable information helps to ensure the integrity of the data collected in EOIS-CaMS and helps the ministry identify all relevant activities learners are engaged in. While these components of the service plan do not affect SQS values, the data collected is used to inform future policy and program development and, as such, service… Continue reading Are service providers expected to enter the following pieces of information, or are they completely optional? Are there any incentives for them to provide this information?
On the Service Plan page, there is a question “Has the learner completed all goal path required learning activities?” How is this determined/defined?
This is determined by the practitioner, using their judgement and their experiences with the learner. This should be a collaborative activity with the learner throughout their training.
We are about to close the service plan and the learner has completed 2 milestones but did not complete the 3d milestone as they changed their mind. How would this incomplete milestone affect our results in EOIS-CaMS?
Information from the service plan is filtered into performance reports based on the status of the sub goal. Therefore, if a sub goal has two completed milestones this information will be filtered into the report, affecting the Completions section. If a sub goal or plan item has an outcome of cancelled it will not be… Continue reading We are about to close the service plan and the learner has completed 2 milestones but did not complete the 3d milestone as they changed their mind. How would this incomplete milestone affect our results in EOIS-CaMS?
How are learners and clients counted in the reports i.e., as unique persons or by service plans?
Once the LBS Service Plan comes into an Active status, it will be counted in the Learners Served section of the DSQR – Report 64. This section of the report records individual learners (not individual service plans).
Can a service provider change the learner satisfaction result on a closed service plan?
Yes, they can. Almost all aspects of the closure details of a service plan can be modified at any point after closure. The one exception is the closure reason cannot be changed once the service plan has been closed with a reason of “Open in Error”.
Without successfully completing a milestone are they considered a learner served? If not counted as a learner served, how will that information flow up to the ministry?
A service plan with an Active/Closed status and at least one completed competency type sub-goal associated with the plan (not including Learning Activities) will be counted in the Learners Served totals within the Detailed Service Quality – Report 64. Sub-goals and plan items with an outcome of cancelled will not be included in the DSQR.