The ministry is committed to engaging with key stakeholders, including our municipal partners, service delivery partners, Indigenous partners and umbrella organizations, advocacy groups, and community-based organizations among others. As well, the ministry remains committed to providing regular communications to help our stakeholders, Indigenous partners and the public understand and prepare for any changes.
Program: Integrated Employment Services
How will Phase 3 affect the delivery of employment services to Indigenous jobseekers?
Employment services delivered in First Nations communities (on-reserve) are exempt from the Employment Services Transformation model until further work is done on how to address the unique concerns of these communities. Service system managers (SSMs), however, are responsible for undertaking Indigenous cultural competency training and offering culturally relevant/sensitive services to Indigenous clients that are seeking… Continue reading How will Phase 3 affect the delivery of employment services to Indigenous jobseekers?
Will the ministry be making changes to the model to address the unique service delivery considerations for Toronto and the North?
Based on the feedback received through consultation with service system managers (SSMs), stakeholders and partners, the ministry has incorporated adjustments to the design and delivery requirements to improve service delivery and outcomes. These include refining performance indicators, establishing service delivery zones to protect access to in-person service in rural and remote communities, outlining enhanced partnership… Continue reading Will the ministry be making changes to the model to address the unique service delivery considerations for Toronto and the North?
How has the ministry consulted with stakeholders prior to implementing the SSM model in the Phase 3 catchment areas of Toronto and the North?
The ministry initiated a Market Sounding Exercise with partners, stakeholders, and potential vendors, which included a Market Sounding Document and Vendor Engagement sessions. The market sounding and vendor engagement process was open to community partners, Indigenous organizations, service provider network, municipalities, and other stakeholders interested in providing feedback to the ministry. The market sounding document… Continue reading How has the ministry consulted with stakeholders prior to implementing the SSM model in the Phase 3 catchment areas of Toronto and the North?
Why is Employment Services Transformation (EST) implementation taking place in Toronto and the northern catchment areas last?
The ministry recognizes the uniqueness and complexities related to the demographic, geographic and population densities of Toronto and the Northern catchment areas. This is why implementation for these locations happened later in the schedule and were included in Phase 3 of implementation. The ministry used the time prior to rolling out Integrated Employment Services in… Continue reading Why is Employment Services Transformation (EST) implementation taking place in Toronto and the northern catchment areas last?
Is there an outline of the planning and transition periods and Integrated Employment Services (IES) start dates for each phase and catchment area?
Catchment Area Phase Service system manager (SSM) Planning and Transition Periods IES Start Hamilton–Niagara Peninsula Prototype FEDCAP CANADA Jan to Dec 2020 Jan 2021 Muskoka–Kawarthas Prototype Fleming College Jan to Dec 2020 Jan 2021 Peel Prototype WCG INTERNATIONAL CONSULTANTS LTD Jan to Dec 2020 Jan 2021 Halton Phase1 FEDCAP CANADA Apr 2022 to Mar 2023… Continue reading Is there an outline of the planning and transition periods and Integrated Employment Services (IES) start dates for each phase and catchment area?
What happens during the Integrated Employment Services (IES) Delivery Period?
During this period, transition is complete and service system managers (SSMs) will deliver IES to all clients. The SSMs will be permitted to make changes to their service provider networks and will be fully responsible for the design, planning and delivery of IES within their catchment areas. SSMs will be required to monitor and manage… Continue reading What happens during the Integrated Employment Services (IES) Delivery Period?
How do service system managers (SSMs) prepare to implement their Integrated Employment Services (IES) delivery model during the planning and transition period (pre-delivery period)?
SSMs will develop a Transition Period Outcomes report in consultation with stakeholders in their communities, including service providers, representatives of specialized client groups, municipalities, and others. These plans build upon the submissions provided by SSMs through the Call for Proposal. The Transition Period Outcome report from SSMs is based upon a detailed and evidence-based assessment… Continue reading How do service system managers (SSMs) prepare to implement their Integrated Employment Services (IES) delivery model during the planning and transition period (pre-delivery period)?
What will change for Social Assistance (SA) offices once they have transitioned to Integrated Employment Services (IES)?
Once SA programs transition or start transitioning to IES, employment supports and services previously delivered through SA offices will now be overseen by service system managers (SSMs) and delivered through Employment Ontario. The Ministry of Children, Community and Social Services, Ministry of Labour, Immigration, Training and Skills Development and SSMs work collectively during the planning… Continue reading What will change for Social Assistance (SA) offices once they have transitioned to Integrated Employment Services (IES)?
How many catchments can a service system manager oversee?
There are no constraints/limits around the number of catchments a single SSM can oversee.