Yes, service providers can revisit those questions and update EOIS-CaMS with the complete information as it is their responsibility, as the business owners of data, to ensure that the data collected and entered into EOIS-CaMS is accurate and complete. Please note, all updates must be completed prior to the closure of a service plan.
Program: Get SET (Skills, Education and Training)
Will the ministry allow a few extra days after the end of the month for service providers to enter data?
It is expected that service providers input data into EOIS-CaMS in real-time, therefore the information should be current and up-to-date at all times.
Are inactive learners included in the Service Quality Standard (SQS) of the Detailed Service Quality Report (DSQR)?
Yes, assuming they otherwise meet the requirements to be on the SQS of the Detailed Service Quality report as the ‘inactive’ state only applies to Report 20 – Inactive Cases Report and Report 61- Case Activity Report and is not reflected in the CaMS system itself under the service plan’s status. Cases will be reflected as… Continue reading Are inactive learners included in the Service Quality Standard (SQS) of the Detailed Service Quality Report (DSQR)?
If a client is exited and subsequently returns for services later resulting in a new service plan, is the service provider required to complete the follow-ups on the first learning plan?
As per the Get SET (Skills, Education and Training) Service Provider Guidelines, Get SET service providers contact learners at exit and at three, six and twelve months after they leave the Get SET program in order to document their outcomes. This delivery service helps demonstrate the value and effectiveness of the four other delivery services… Continue reading If a client is exited and subsequently returns for services later resulting in a new service plan, is the service provider required to complete the follow-ups on the first learning plan?
How do service providers determine learner suitability?
It is important that Get SET (Skills, Education and Training) service providers support learners who are most suitable for the program. Suitability/Learner Profile is a measure of who is being served. It examines and quantifies identified learner barriers to achieving learning goals related to employment, further education or training, and independence. This measure ensures that… Continue reading How do service providers determine learner suitability?
Why don’t service providers receive credit for the various activities the undertake e.g., assessment, marketing, etc.?
The Get SET (Skills, Education and Training) program is a learner-centred, goal-directed, transition-oriented, and results- based service. All the work done by service providers, including marketing and assessment, is reflected in the outcomes achieved by the clients and learners they serve. The Get SET (Skills, Education and Training) Program Service Delivery Guidelines outline the five… Continue reading Why don’t service providers receive credit for the various activities the undertake e.g., assessment, marketing, etc.?
If the method of referral is a phone call, could that be used as a formal referral?
Yes, phone calls can be used to make structured/formal referrals as long as the referral is planned, supported and coordinated and the telephone conversation is documented. The Get SET (Skills, Education and Training) Service Plan “Referred In” field contains a wide variety of options including informal referrals which can be selected when the service plan… Continue reading If the method of referral is a phone call, could that be used as a formal referral?
Where is Post-secondary captured?
Depending on the nature of the referral, an individual may be referred to a program provided through a post-secondary institution (e.g., Employment Service, Apprenticeship program). Alternatively, they may be accessing Educational/Academic Services. In the event that a specific service or program has not been identified, the referral may be captured under the Other – Structured/Formal… Continue reading Where is Post-secondary captured?
If a client is referred out to employment services funded through the Ontario Disability Support Program, what is the appropriate drop-down referral to use?
If the client/learner is referred to an Ontario Disability Support Program (ODSP), the referral should be indicated as Referred Out to ODSP.
Is Information and Referral in person only?
Information and Referral is not restricted to individuals who physically enter a site. Face to face, email, or telephone inquiries may also be included as information and referral activities. Upon request, service providers will need to produce records to validate the information and referral information provided to the ministry. This can include a note added… Continue reading Is Information and Referral in person only?