Once the Get SET Service Plan comes into an Active status, it will be counted in the Learners Served section of the DSQR – Report 64. This section of the report records individual learners (not individual service plans).
Program: Get SET (Skills, Education and Training)
Can a service provider change the learner satisfaction result on a closed service plan?
Yes, they can. Almost all aspects of the closure details of a service plan can be modified at any point after closure. The one exception is the closure reason cannot be changed once the service plan has been closed with a reason of “Open in Error”.
Without successfully completing a milestone are they considered a learner served? If not counted as a learner served, how will that information flow up to the ministry?
A service plan with an Active/Closed status and at least one completed competency type sub-goal associated with the plan (not including Learning Activities) will be counted in the Learners Served totals within the Detailed Service Quality – Report 64. Sub-goals and plan items with an outcome of cancelled will not be included in the DSQR.
If a learner returns to Get SET (Skills, Education and Training) after their service plan has been closed, can you cancel the follow-ups created in EOIS-CaMS as the learner is once again an active learner with a new service plan?
No, this functionality does not exist in EOIS-CaMS.
Where do we put Information and Referral data into EOIS-CaMS?
Information and Referral data is inputted in the Services section of the Service Delivery Site home page. Further information on the Information and Referral section of the Service Providers Service Delivery Site can be accessed in the EOIS-CaMS User Guide.
Can a closed file be opened to change some of the data?
Once a file is closed, it cannot be reopened for any reason. This is the way the system has been designed, and changing this would be difficult without affecting other areas of the system and reports. We encourage service providers to stay aware of this fact, and only close service plans when they are sure… Continue reading Can a closed file be opened to change some of the data?
Will a learner who exits prior to completing all the plan items under a competency sub goal be removed from the Learners Served total? Does it make a difference if competencies are entered as separate sub-goals, rather than as multiple plan items of a single sub-goal?
A service plan with an Active/Closed status and at least one completed competency type sub-goal associated with their plan (not including Learning Activities) will be counted in the Learners Served totals within Report 64. Sub-goals and plan items with an outcome of cancelled will not be included in the DSQR.
On the Exit form, one outcome is that the learner was referred out at exit. Where in EOIS-CaMS would a user input referral at exit information?
The Get SET (Skills, Education and Training) Exit and Follow Up form has Outcome options such as “In Training – Better Jobs Ontario.” If this outcome was the result of a referral (this may not be the case), the referral would have been captured in a plan item under the Referral Out to Other Community… Continue reading On the Exit form, one outcome is that the learner was referred out at exit. Where in EOIS-CaMS would a user input referral at exit information?
Why is e-Channel referred in/out not referenced in Service Coordination?
e-Channel is an alternative mode of delivering Get SET (Skills, Education and Training). As such this would be reflected as an EO – Get SET service provider referral.
If a new participant can complete the registration form, can the service provider immediately input the milestone related to “completing a form”?
Get SET (Skills, Education and Training) service providers work with learners to develop a learner plan to address skills that learners do not have at the required level to achieve their goals when commencing the program. If a learner is proficient at a skill when they start the program (i.e. completing a form), this is not… Continue reading If a new participant can complete the registration form, can the service provider immediately input the milestone related to “completing a form”?