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Has the role of regional networks changed in the Literacy Service Planning process now that the Literacy Service Plan (LSP) and Service Delivery Chart (SDC) are in Service Provider Connect (SP Connect)?

No. The role of the regional networks in the Literacy Service Planning process has not changed. Regional networks are responsible for completing and submitting the LSP and SDC(s). All regional networks are required to complete the LSP and SDC(s) in consultation with the Get SET (Skills, Education and Training) (Get SET) service providers and relevant… Continue reading Has the role of regional networks changed in the Literacy Service Planning process now that the Literacy Service Plan (LSP) and Service Delivery Chart (SDC) are in Service Provider Connect (SP Connect)?

What has changed for the Literacy Service Planning process for 2026-2027?

For the 2026-2027 Literacy Service Planning process, the ministry will release the Literacy Service Plan (LSP) and the Service Delivery Chart (SDC) in Service Provider Connect (SP Connect). Regional networks are now required to complete the LSP and SDC(s) in SP Connect. Additionally, based on regional network feedback, the questions in the LSP have been… Continue reading What has changed for the Literacy Service Planning process for 2026-2027?

New Service Plan Item in EOIS-CaMS for Literacy and Basic Skills Learners

Employment Ontario Data for Local Boards and Literacy and Basic Skills Regional Networks

Launch of the 2025 Council of the Federation Literacy Award (COFLA) Nomination Process

OALCF LBS Learner Plan Template

Do “referrals out to other community resources” include referrals to other services in the service provider’s organization, or must they be external?

No, they do not need to be ‘external’ to the organization. The system includes a drop down list of possible referral destinations, and if the service provider’s organization offers a service on the list then the referral can be captured. These referrals must be planned, supported and coordinated arrangements. Again, it’s important that service providers… Continue reading Do “referrals out to other community resources” include referrals to other services in the service provider’s organization, or must they be external?

Are service providers expected to enter the following pieces of information, or are they completely optional? Are there any incentives for them to provide this information?

Entering all applicable information helps to ensure the integrity of the data collected in EOIS-CaMS and helps the ministry identify all relevant activities learners are engaged in. While these components of the service plan do not affect SQS values, the data collected is used to inform future policy and program development and, as such, service… Continue reading Are service providers expected to enter the following pieces of information, or are they completely optional? Are there any incentives for them to provide this information?

On the Service Plan page, there is a question “Has the learner completed all goal path required learning activities?” How is this determined/defined?

This is determined by the practitioner, using their judgement and their experiences with the learner. This should be a collaborative activity with the learner throughout their training.

We are about to close the service plan and the learner has completed 2 milestones but did not complete the 3d milestone as they changed their mind. How would this incomplete milestone affect our results in EOIS-CaMS?

Information from the service plan is filtered into performance reports based on the status of the sub goal. Therefore, if a sub goal has two completed milestones this information will be filtered into the report, affecting the Completions section. If a sub goal or plan item has an outcome of cancelled it will not be… Continue reading We are about to close the service plan and the learner has completed 2 milestones but did not complete the 3d milestone as they changed their mind. How would this incomplete milestone affect our results in EOIS-CaMS?