EOIS-CaMS is a web-based application available to authorized Get SET (Skills, Education and Training) service providers and staff users. There are four system user roles that can be assigned to service provider members: Service Provider Manager Service Provider Manager (non-case) Service Provider Caseworker Service Provider Administrator Each of these roles can engage in various transactions… Continue reading Who has access to the Employment Ontario Information System-Case Management (EOIS-CaMS)?
Program: Get SET (Skills, Education and Training)
Can service providers conduct anonymous surveys for customer satisfaction?
Yes, service providers may, for their own purposes, conduct anonymous surveys to inform program evaluations. However, for ministry purposes, Customer Satisfaction will be determined as a percentage of all exiting learners who have completed the satisfaction survey and who rate the program as a 4 or a 5. These responses must be attributed to each… Continue reading Can service providers conduct anonymous surveys for customer satisfaction?
If a client is not returning to the program, can the last survey be used for the exit client satisfaction survey?
No. Service providers must complete a customer satisfaction survey at exit using the question, “On a scale of 1 to 5, how likely are you to recommend the Get SET (Skills, Education and Training) program to someone looking for similar services?” This question can be found on the mandatory Exit and Follow Up form. If… Continue reading If a client is not returning to the program, can the last survey be used for the exit client satisfaction survey?
If new or amended participant registration information becomes available, can a service provider subsequently revise the information in the Employment Ontario Information System – Case Management System (EOIS-CaMS)?
Yes, service providers can revisit those questions and update EOIS-CaMS with the complete information as it is their responsibility, as the business owners of data, to ensure that the data collected and entered into EOIS-CaMS is accurate and complete. Please note that all updates must be completed prior to the closure of a service plan.
What if a learner doesn’t want to reveal their personal information?
Clients must provide information to confirm their eligibility for the program. If they choose not to do so, they may not be able to access the program. For voluntary self-reported information, clients should be encouraged to provide as fulsome information as possible to assist the service provider in meeting their unique needs. Service providers should… Continue reading What if a learner doesn’t want to reveal their personal information?
When a Francophone service provider serves a Francophone client or an Indigenous service provider serves an Indigenous client, is it permissible for that service provider to ask the client to check/identify this indicator when it is left blank?
“Francophone” and “Indigenous” are defined in the Get SET (Skills, Education and Training) Service Provider Guidelines. Service providers should review the Participant Registration Form (including the Notice of Collection and Consent) with the learner to ensure the learner’s comprehension of the information that is being collected and the purpose for the information collected. The learner… Continue reading When a Francophone service provider serves a Francophone client or an Indigenous service provider serves an Indigenous client, is it permissible for that service provider to ask the client to check/identify this indicator when it is left blank?
Why are Indigenous, Deaf and Francophone included as separate suitability indicators when Get SET (Skills, Education and Training) already has designated streams?
Indigenous, Deaf and Francophone are suitability indicators self-identified by individuals. Stream designations are attributed to Get SET service delivery sites. Designated cultural stream service delivery sites are designed to meet the cultural and linguistic needs of learners. Learners who self-identify as Indigenous, Deaf and/or Francophone may access Get SET services at the service delivery site… Continue reading Why are Indigenous, Deaf and Francophone included as separate suitability indicators when Get SET (Skills, Education and Training) already has designated streams?
What is a formalized referral?
The Get SET (Skills, Education and Training) Service Providers guidelines outlines the Indicators of Service Coordination and the definition for each. Confirmation that the client is registered/participating in training/education or is receiving services as a result of the formalized referral from the Get SET service provider is required for each referral. The nature of the… Continue reading What is a formalized referral?
Do we need to open all pre-existing learner plans to include culminating tasks?
No, culminating tasks just need to be added when learner plans are being created or updated.
Where can Get SET (Skills, Education and Training) practitioners learn more?
Information to support Get SET practitioners with the administration of culminating tasks is available in the Culminating Task User Guide on Contact North’s repository. It provides guidance on the administration, scoring and interpretation of learners’ performance on the culminating tasks, as well as debriefing learners and EOIS-CaMS reporting.