Program: Adjustment Advisory Program
Canada Summer Jobs 2026 Applications Open
Launch of Protect Ontario Workers Employment Response (POWER) Centres
2025-2026 Employment Ontario Transfer Payment Agreements
What should be done if a receipt cannot be obtained from a client?
Service providers must attempt to recover the funds for the unverified purchase pursuant to the wrongdoing clauses in their transfer payment agreements.
Will the ministry provide service providers with a list of items that are eligible for purchase with a gift card?
No, service providers should review the Audit and Accountability Requirements (Schedule “H”) of their transfer payment agreements to determine appropriate program-specific use of financial supports.
What if the full value of a gift card has not been used?
A client with a balance remaining on their gift card must return it to the service provider.
What if a client makes an ineligible purchase with a gift card?
Service providers must attempt to recover the funds for the value of the ineligible purchase pursuant to the wrongdoing clauses in their transfer payment agreements.
What should be done with gift cards that have already been distributed to clients?
Service providers must obtain receipts verifying that gift cards were used to purchase eligible items. All receipts must be retained in the client file.
What should be done with gift cards that have already been purchased in bulk?
These gift cards may be used in exceptional circumstances to address the specific needs of clients who are facing barriers in reaching their employment goals. Service providers must obtain receipts verifying that gift cards were used to purchase eligible items. All receipts must be retained in the client file.