The ministry does not anticipate this to be an issue as all Employment Ontario (EO) service providers are expected to be ready to refer clients to relevant services within the EO network.
Initiative: Ukrainian Newcomer Supports
Which sites have been shortlisted for the Employment Ontario Contact Centre (EOCC) triage tool for Ukrainian newcomers?
Please see the list of shortlisted sites below. EOCC Internal Triage Tool for Ukrainian Newcomers Organization Name Region / Integrated Employment Services (IES) Catchment Area Conseil des Organismes Francophones de la Région de Durham (COFRD) Central East Region / Durham Achev – Toronto Central East Region / Toronto Centre Francophone du Grand Toronto Central East… Continue reading Which sites have been shortlisted for the Employment Ontario Contact Centre (EOCC) triage tool for Ukrainian newcomers?
If service providers identify that they do not have the capacity to serve Ukrainian newcomers, what actions will the ministry take?
The ministry is tracking Ukrainian newcomer metrics at all Employment Ontario sites. If an issue emerges, the ministry is open to adjusting its plan to support Ukrainian newcomers as needed.
Has the ministry confirmed if the shortlisted service providers in this tool have the capacity to serve a high concentration of Ukrainian newcomers?
Sites were shortlisted based on an assessment of their level of experience serving newcomers, and on their past performance in providing settlement services and in employment outcomes for key Employment Ontario (EO) programs serving newcomers. Based on this evidence-based approach, the ministry is confident these shortlisted sites are well-positioned to serve Ukrainian newcomers. To monitor… Continue reading Has the ministry confirmed if the shortlisted service providers in this tool have the capacity to serve a high concentration of Ukrainian newcomers?
Does the ministry provide additional funding or other resources to service providers listed in this tool?
No additional ministry funding or resources is provided to shortlisted service providers. In addition to the overall Employment Ontario network currently having the capacity to serve Ukrainian clients, the triage tool consists of service delivery sites that the ministry has determined to be currently well-positioned to serve Ukrainian newcomers. Consequently, the ministry is not expecting… Continue reading Does the ministry provide additional funding or other resources to service providers listed in this tool?
What settlement services are provided at the sites listed in this tool?
Settlement agencies provide information about and referrals to a range of community and government services (including OHIP, employment services, childcare, housing etc.) to help newcomers settle. These include: Providing services where possible in a newcomer’s first language; Translation and form filling – i.e., help with completing Social Insurance Number (SIN) applications, registering children in schools,… Continue reading What settlement services are provided at the sites listed in this tool?
How is this tool used?
The tool’s aim is to streamline access and connections between Ukrainian newcomers, employment supports and employers. This tool is solely used by the Employment Ontario Contact Centre (EOCC) to triage training and employment-related inquiries for Ukrainian newcomers. However, depending on the caller’s needs (e.g., geographic location), the EOCC may direct a caller to a site… Continue reading How is this tool used?
How was this triage tool developed?
The tool consists of 25 sites, with 16 service providers. The sites included on the list were selected because they had the following features: Higher than average experience serving newcomers; Strong performance in providing settlement services; Higher than average employment outcome performance of key employment and training programs serving newcomers; The ability to provide services… Continue reading How was this triage tool developed?
Why was this triage tool developed?
Given the large number of Ukrainian newcomers expected to arrive in Ontario due to the war in Ukraine (winter 2022 onwards), this internal tool is part of the ministry’s plan to support the successful settlement and integration of this group with unique circumstances into life in the province. This tool was developed to ensure Ukrainian… Continue reading Why was this triage tool developed?