A formalized referral (a planned, supported and co-ordinated arrangement) is made either by the Get SET (Skills, Education and Training) program service provider on behalf of the learner to another organization (employment/education/training/community services) or by another community organization to the Get SET Program service provider on behalf of a client. The ministry does not prescribe… Continue reading What is a “formal referral”?
Topic: Program Overview
Is there a tool that can help the board and/or other volunteers to better understand the Performance Management Framework?
Find resources on the Get SET (Skills, Education and Training) Participant and Performance Management page on the EOPG.
A carryover learner completed another milestone in the current fiscal year. Is it counted toward learner progress?
As described in the Get SET (Skills, Education and Training) Service Provider Guidelines, during service and at exit, the percentage of learners who successfully complete at least one required milestone related to their individual goal path within the current fiscal year.
Is there a percentage of customer satisfaction surveys that need to be filled out for Get SET (Skills, Education and Training)?
In Get SET, the expectation is that all learners will be surveyed at exit. The Get SET Customer Satisfaction question is part of the Get SET Exit and Follow-up form which is a mandatory form to be used for all learners who exit the Get SET program. Therefore, it is expected that Get SET service… Continue reading Is there a percentage of customer satisfaction surveys that need to be filled out for Get SET (Skills, Education and Training)?
Will youth be considered as a suitability indicator?
Youth is not a suitability indicator for the Get SET (Skills, Education and Training) program.
If a learner started in one fiscal year, and is a learner counted as a carryover learner in the second fiscal year, can this learner still be counted as a carryover learner for a third fiscal year?
Yes, a learner will be counted as long as they have an active service plan (with a competency sub-goal in progress or completed) within the report period (or fiscal year). The ministry does not prescribe the duration of a learner’s service plan. However, it is important to note that training must be provided with enough… Continue reading If a learner started in one fiscal year, and is a learner counted as a carryover learner in the second fiscal year, can this learner still be counted as a carryover learner for a third fiscal year?
Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
Service Quality Scores (SQS) are based on a potential score out of 10. In order to ensure that the Performance Management Framework (PMF) is balanced, each of the measure has a maximum value that can be achieved. Service providers are expected to meet the requirements within each of the measures of the 3 dimensions of… Continue reading Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
The Get SET (Skills, Education and Training) Service Provider Guidelines outline the indicators of service coordination (referrals in/out) and the definition for each. They also explain what is counted and not counted. You will note that client confirmation of their registration with the organization they have been referred to is typically required. The nature of… Continue reading To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
Is there a rating factor of the source of the referral under ‘Referred In?’ For example, is the rating higher for someone being referred from Ontario Works (OW) than from another community agency?
Within the Get SET (Skills, Education and Training) Performance Management Framework, referrals are not rated differently according to their source.
Why do service providers have to collect Information and Referral data in Report 60A?
Information and Referral is one of the five key services that service providers deliver as part of the Get SET program. There are various references embedded within the Get SET Service Provider Guidelines which inform service providers of their obligation to provide this service. As such, it is expected that service providers collect and analyze… Continue reading Why do service providers have to collect Information and Referral data in Report 60A?