In LBS, the expectation is that all learners will be surveyed at exit. The LBS Customer Satisfaction question is part of the LBS Exit and Follow-up form which is a mandatory form to be used for all learners who exit the LBS program. Therefore, it is expected that LBS service providers ask this question to… Continue reading Is there a percentage of customer satisfaction surveys that need to be filled out for Literacy and Basic Skills (LBS)?
Topic: Program Overview
Will youth be considered as a suitability indicator?
Youth is not a suitability indicator for the Literacy and Basic Skills program.
If a learner started in one fiscal year, and is a learner counted as a carryover learner in the second fiscal year, can this learner still be counted as a carryover learner for a third fiscal year?
Yes, a learner will be counted as long as they have an active service plan (with a competency sub-goal in progress or completed) within the report period (or fiscal year). The ministry does not prescribe the duration of a learner’s service plan. However, it is important to note that training must be provided with enough… Continue reading If a learner started in one fiscal year, and is a learner counted as a carryover learner in the second fiscal year, can this learner still be counted as a carryover learner for a third fiscal year?
Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
Service Quality Scores (SQS) are based on a potential score out of 10. In order to ensure that the Performance Management Framework (PMF) is balanced, each of the measure has a maximum value that can be achieved. Service providers are expected to meet the requirements within each of the measures of the 3 dimensions of… Continue reading Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
The Literacy and Basic Skills Service Provider Guidelines outline the indicators of service coordination (referrals in/out) and the definition for each. They also explain what is counted and not counted. You will note that client confirmation of their registration with the organization they have been referred to is typically required. The nature of the documentation… Continue reading To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
Is there a rating factor of the source of the referral under ‘Referred In?’ For example, is the rating higher for someone being referred from Ontario Works (OW) than from another community agency?
Within the Literacy and Basic Skills Performance Management Framework, referrals are not rated differently according to their source.
Why do service providers have to collect Information and Referral data in Report 60A?
Information and Referral is one of the five key services that service providers deliver as part of the LBS program. There are various references embedded within the LBS Service Provider Guidelines which inform service providers of their obligation to provide this service. As such, it is expected that service providers collect and analyze data to… Continue reading Why do service providers have to collect Information and Referral data in Report 60A?
Why are referrals only counted at exit?
All formalized referrals are documented and reported in the Employment Ontario Information System: Case Management System (EOIS-CaMS) while the learner is receiving Literacy and Basic Skills (LBS) services. As noted, formalized referrals filter into the Detailed Service Quality Report (DSQR) performance report when the learner exits the program and the service plan is closed. This… Continue reading Why are referrals only counted at exit?
Who should an employer contact if they have questions about the Canada-Ontario Job Grant and application process?
Please contact the Employment Ontario Contact Centre at their toll-free number: 1-800-387-5656, or through the TTY line: 1-866-533-6339, or on the ministry’s website. General information on the grant can be found on the employer window.
Can an employer receive placement incentives for the same individual through Employment Service or Youth Job Connection and the Canada-Ontario Job Grant?
An employer cannot receive multiple incentives for the same individual. A placement incentive is meant to offset additional costs the employer might incur as a result of the placement (e.g., additional supervisory costs, administration, job orientation, etc.) so it would not be appropriate to receive ministry funds more than once for the same individual. Placement… Continue reading Can an employer receive placement incentives for the same individual through Employment Service or Youth Job Connection and the Canada-Ontario Job Grant?