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Could you clarify some of the key terms in the Service Delivery Chart?

In addition to using the Literacy Service Plan (LSP) desk aid on MyEOIS to complete this part of the Literacy Service Planning process, please see below for some definitions to help complete the Service Delivery Chart: “Client Focus (Please describe the profile of learners that typically access this site)”: Succinctly describe key characteristics of learners… Continue reading Could you clarify some of the key terms in the Service Delivery Chart?

Will regional networks and service providers be able to view the Literacy Service Plan (LSP) and Service Delivery Chart(s)(SDC) submitted by other regional networks and service providers in Service Provider Connect (SP Connect)?

No, regional networks will not be able to view LSPs or SDCs completed by other regional networks. However, they will be able to view their own. Service providers will be able to see only their own SDC(s) in SP Connect. They will not be able to see any LSPs. Once the regional network submits their… Continue reading Will regional networks and service providers be able to view the Literacy Service Plan (LSP) and Service Delivery Chart(s)(SDC) submitted by other regional networks and service providers in Service Provider Connect (SP Connect)?

Can regional networks upload additional documents in Service Provider Connect (SP Connect)?

No. SP Connect does not accept attachments. Regional networks will be unable to upload supporting documentation, such as data reports, charts or other reference materials onto SP Connect. If they wish (i.e., not required), regional networks may submit supporting documentation (typically by email) to their Employment and Training Consultant to supplement their Literacy Service Plan.

Are supporting resources available to assist regional networks and service providers in completing the Literacy Service Plan (LSP) and Service Delivery Chart(s) (SDC)?

Yes, a desk aid has been posted on myEOIS to assist regional networks and service providers in completing the LSP and SDC(s) in Service Provider Connect.

Has the role of the service providers changed in the Literacy Service Planning process now that the Literacy Service Plan (LSP) and Service Delivery Chart (SDC) are in Service Provider Connect (SP Connect)?

No. The role of service providers in the Literacy Service Planning process has not changed. Service providers are responsible for collaborating with their respective regional network to ensure literacy service needs within their Get SET (Skills, Education and Training) network are identified, discussed, and included in the LSP and SDC(s). Individual regional networks may call… Continue reading Has the role of the service providers changed in the Literacy Service Planning process now that the Literacy Service Plan (LSP) and Service Delivery Chart (SDC) are in Service Provider Connect (SP Connect)?

Has the role of regional networks changed in the Literacy Service Planning process now that the Literacy Service Plan (LSP) and Service Delivery Chart (SDC) are in Service Provider Connect (SP Connect)?

No. The role of the regional networks in the Literacy Service Planning process has not changed. Regional networks are responsible for completing and submitting the LSP and SDC(s). All regional networks are required to complete the LSP and SDC(s) in consultation with the Get SET (Skills, Education and Training) (Get SET) service providers and relevant… Continue reading Has the role of regional networks changed in the Literacy Service Planning process now that the Literacy Service Plan (LSP) and Service Delivery Chart (SDC) are in Service Provider Connect (SP Connect)?

What has changed for the Literacy Service Planning process for 2026-2027?

For the 2026-2027 Literacy Service Planning process, the ministry will release the Literacy Service Plan (LSP) and the Service Delivery Chart (SDC) in Service Provider Connect (SP Connect). Regional networks are now required to complete the LSP and SDC(s) in SP Connect. Additionally, based on regional network feedback, the questions in the LSP have been… Continue reading What has changed for the Literacy Service Planning process for 2026-2027?