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In Report 60D, ‘Completions’ refers to completions of all three indicators: Milestone, Culminating Task and Learning Activities. But in documentation, clients have been asked if they are willing to do one of the culminating tasks. If refused, should it be removed from completions?

No, culminating tasks should not be removed from the completion of goal paths. The purpose of a culminating task is to provide the learner, the practitioner, and the ministry with one of three indicators (learning activities, milestones and culminating task) which, in combination, provide these three groups with a reasonable assurance that the learner is… Continue reading In Report 60D, ‘Completions’ refers to completions of all three indicators: Milestone, Culminating Task and Learning Activities. But in documentation, clients have been asked if they are willing to do one of the culminating tasks. If refused, should it be removed from completions?

In Report 64, the ‘Progress’ core measure lists one indicator of ‘per cent of learners who complete at least one milestone.’ Does the milestone have to be completed or successfully completed/attained?

Learner Progress is a measure, during service and at exit of the number of learners who ‘successfully’ complete at least one required milestone related to their individual goal path.

If new or amended participant registration information becomes available, can a service provider subsequently revise the information in EOIS-CaMs?

Yes, service providers can revisit those questions and update EOIS-CaMS with the complete information as it is their responsibility, as the business owners of data, to ensure that the data collected and entered into EOIS-CaMS is accurate and complete. Please note, all updates must be completed prior to the closure of a service plan.

Will the ministry allow a few extra days after the end of the month for service providers to enter data?

It is expected that service providers input data into EOIS-CaMS in real-time, therefore the information should be current and up-to-date at all times.

Are inactive learners included in the Service Quality Standard (SQS) of the Detailed Service Quality Report (DSQR)?

Yes, assuming they otherwise meet the requirements to be on the SQS of the Detailed Service Quality report as the ‘inactive’ state only applies to Report 20 – Inactive Cases Report and Report 61- LBS Case Activity Report and is not reflected in the CaMS system itself under the service plan’s status. Cases will be… Continue reading Are inactive learners included in the Service Quality Standard (SQS) of the Detailed Service Quality Report (DSQR)?

Is it possible to allow the service providers to choose the exit date for a learner?

No, the service plan exit date is system-generated and cannot be edited. It is the date that the service plan was closed in the system.

Does the ministry allow a few extra days after the end of the month for service providers to enter data into the Employment Ontario Information System – Case Management System (EOIS-CaMS)?

It is expected that service providers input data into EOIS-CaMS in real-time; therefore, the information should be current at all times.

Is an ‘inactive learner’ counted as a carryover learner?

An inactive learner, as in one who hasn’t had any activity recorded in CaMS within the last 60 days or more, may be counted as either a new or a carryover learner depending upon their start date.

How does a learner become ‘inactive’? What impact does being ‘inactive’ have on the various reports and on service provider performance results?

Cases will be reflected as ‘inactive’ if they have not had any activities recorded in EOIS-CaMS within the last 60 days or more. You may wish to review the the LBS Performance Management Reports Training: Participant Guide.

When does a service provider have to register the learner?

One of the five services that all Literacy and Basic Skills (LBS) service providers deliver is Information and Referral (I&R). Service providers provide walk-in or referred clients with information about the LBS services they and other LBS service providers in the community provide for various goal paths. After receiving this information, the client may choose… Continue reading When does a service provider have to register the learner?