The Literacy and Basic Skills (LBS) Detailed Service Quality – Report 64 will pull in active or closed service plans with defined start and end dates that contain one or more of the following sub-goals from the “Competency” sub-goal type: Find and Use Information Communicate Ideas and Information Understand and Use Numbers Use Digital Technology… Continue reading If learners have a competency type sub goal and are active they will show on the DSQR. What happens if that competency is either not completed or cancelled and the service provider then closes the service plan? Will that learner still show up as a learner served? Does the competency have to be completed and attained in order for it to be counted as a learner when closed?
Sub-Topic: Reports
Can you edit a closed service plan? If so, do the changes show up in your next DSQR? Can you only edit closed service plans during the month in which that plan was closed?
Once a service plan is closed, its main content cannot be edited. The only part of the service plan that can be updated after closure is the closure details information. The one exception is the Closure Reason cannot be changed once the service plan has been closed with a reason of “Opened in Error.” The… Continue reading Can you edit a closed service plan? If so, do the changes show up in your next DSQR? Can you only edit closed service plans during the month in which that plan was closed?
Will we have to get a learner signature to activate their service plan?
In order to bring a service plan into “active” status in CaMS, the learner must accept the learner plan. An actual signature is not required to activate the service plan as long as there is verbal agreement with the learner. Amendments to the service plan can be verbal in nature as long as they are… Continue reading Will we have to get a learner signature to activate their service plan?
What does “data is current as of X date” mean on the reports? What data does this include?
Each EOIS-CaMS report has been assigned a run schedule with pre-processed reports ranging from daily, weekly, or monthly run times. Report data is current as of the end of the previous business day. The date and time that appears next to ‘This report’s data is current to date …’ represents the last EOIS-CaMS data refresh… Continue reading What does “data is current as of X date” mean on the reports? What data does this include?
Can Report 61 and Report 64 be run on the same date to minimize reconciliation issues?
The run schedule for each of these reports is different: Report 64 LBS Detailed Service Quality Report is run monthly, whereas Report 61 LBS Case Activity Report is run weekly. To assist service providers in their reconciliation activities, the EOIS Service Provider Reporting website retains a total of 56 weeks of Report 61 LBS Case… Continue reading Can Report 61 and Report 64 be run on the same date to minimize reconciliation issues?
In Report 60D, ‘Completions’ refers to completions of all three indicators: Milestone, Culminating Task and Learning Activities. But in documentation, clients have been asked if they are willing to do one of the culminating tasks. If refused, should it be removed from completions?
No, culminating tasks should not be removed from the completion of goal paths. The purpose of a culminating task is to provide the learner, the practitioner, and the ministry with one of three indicators (learning activities, milestones and culminating task) which, in combination, provide these three groups with a reasonable assurance that the learner is… Continue reading In Report 60D, ‘Completions’ refers to completions of all three indicators: Milestone, Culminating Task and Learning Activities. But in documentation, clients have been asked if they are willing to do one of the culminating tasks. If refused, should it be removed from completions?
In Report 64, the ‘Progress’ core measure lists one indicator of ‘per cent of learners who complete at least one milestone.’ Does the milestone have to be completed or successfully completed/attained?
Learner Progress is a measure, during service and at exit of the number of learners who ‘successfully’ complete at least one required milestone related to their individual goal path.
If new or amended participant registration information becomes available, can a service provider subsequently revise the information in EOIS-CaMs?
Yes, service providers can revisit those questions and update EOIS-CaMS with the complete information as it is their responsibility, as the business owners of data, to ensure that the data collected and entered into EOIS-CaMS is accurate and complete. Please note, all updates must be completed prior to the closure of a service plan.
Will the ministry allow a few extra days after the end of the month for service providers to enter data?
It is expected that service providers input data into EOIS-CaMS in real-time, therefore the information should be current and up-to-date at all times.
Are inactive learners included in the Service Quality Standard (SQS) of the Detailed Service Quality Report (DSQR)?
Yes, assuming they otherwise meet the requirements to be on the SQS of the Detailed Service Quality report as the ‘inactive’ state only applies to Report 20 – Inactive Cases Report and Report 61- LBS Case Activity Report and is not reflected in the CaMS system itself under the service plan’s status. Cases will be… Continue reading Are inactive learners included in the Service Quality Standard (SQS) of the Detailed Service Quality Report (DSQR)?