Yes, phone calls can be used to make structured/formal referrals as long as the referral is planned, supported and coordinated and the telephone conversation is documented. The Literacy and Basic Skills (LBS) Service Plan “Referred In” field contains a wide variety of options including informal referrals which can be selected when the service plan is… Continue reading If the method of referral is a phone call, could that be used as a formal referral?
Sub-Topic: Information and Referral
Where is Post-secondary captured?
Depending on the nature of the referral, an individual may be referred to a program provided through a post-secondary institution (e.g., Employment Service, Apprenticeship program). Alternatively, they may be accessing Educational/Academic Services. In the event that a specific service or program has not been identified, the referral may be captured under the Other – Structured/Formal… Continue reading Where is Post-secondary captured?
If a client is referred out to employment services funded through the Ontario Disability Support Program, what is the appropriate drop-down referral to use?
If the client/learner is referred to an Ontario Disability Support Program (ODSP), the referral should be indicated as Referred Out to ODSP.
Is Information and Referral in person only?
Information and Referral is not restricted to individuals who physically enter a site. Face to face, email, or telephone inquiries may also be included as information and referral activities. Upon request, service providers will need to produce records to validate the information and referral information provided to the ministry. This can include a note added… Continue reading Is Information and Referral in person only?
What is a “formal referral”?
A formalized referral (a planned, supported and co-ordinated arrangement) is made either by the Literacy and Basic Skills (LBS) program service provider on behalf of the learner to another organization (employment/education/training/community services) or by another community organization to the LBS Program service provider on behalf of a client. The ministry does not prescribe the nature… Continue reading What is a “formal referral”?
Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
Service Quality Scores (SQS) are based on a potential score out of 10. In order to ensure that the Performance Management Framework (PMF) is balanced, each of the measure has a maximum value that can be achieved. Service providers are expected to meet the requirements within each of the measures of the 3 dimensions of… Continue reading Why do the numbers on the Detailed Service Quality Report (DSQR) have ceilings/maximums?
To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
The Literacy and Basic Skills Service Provider Guidelines outline the indicators of service coordination (referrals in/out) and the definition for each. They also explain what is counted and not counted. You will note that client confirmation of their registration with the organization they have been referred to is typically required. The nature of the documentation… Continue reading To be counted as ‘Referred Out at Exit,’ does the learner need to be registered with the agency to which they have been referred? What level of documentation is required to count or record this referral?
Is there a rating factor of the source of the referral under ‘Referred In?’ For example, is the rating higher for someone being referred from Ontario Works (OW) than from another community agency?
Within the Literacy and Basic Skills Performance Management Framework, referrals are not rated differently according to their source.
Why do service providers have to collect Information and Referral data in Report 60A?
Information and Referral is one of the five key services that service providers deliver as part of the LBS program. There are various references embedded within the LBS Service Provider Guidelines which inform service providers of their obligation to provide this service. As such, it is expected that service providers collect and analyze data to… Continue reading Why do service providers have to collect Information and Referral data in Report 60A?
Why are referrals only counted at exit?
All formalized referrals are documented and reported in the Employment Ontario Information System: Case Management System (EOIS-CaMS) while the learner is receiving Literacy and Basic Skills (LBS) services. As noted, formalized referrals filter into the Detailed Service Quality Report (DSQR) performance report when the learner exits the program and the service plan is closed. This… Continue reading Why are referrals only counted at exit?