In Get SET, the expectation is that all learners will be surveyed at exit. The Get SET Customer Satisfaction question is part of the Get SET Exit and Follow-up form which is a mandatory form to be used for all learners who exit the Get SET program. Therefore, it is expected that Get SET service… Continue reading Is there a percentage of customer satisfaction surveys that need to be filled out for Get SET (Skills, Education and Training)?
Sub-Topic: Customer Service
Can service providers conduct anonymous surveys for customer satisfaction?
Yes, service providers may, for their own purposes, conduct anonymous surveys to inform program evaluations. However, for ministry purposes, Customer Satisfaction will be determined as a percentage of all exiting learners who have completed the satisfaction survey and who rate the program as a 4 or a 5. These responses must be attributed to each… Continue reading Can service providers conduct anonymous surveys for customer satisfaction?
If a client is not returning to the program, can the last survey be used for the exit client satisfaction survey?
No. Service providers must complete a customer satisfaction survey at exit using the question, “On a scale of 1 to 5, how likely are you to recommend the Get SET (Skills, Education and Training) program to someone looking for similar services?” This question can be found on the mandatory Exit and Follow Up form. If… Continue reading If a client is not returning to the program, can the last survey be used for the exit client satisfaction survey?