Planning
Program Rebranding
The former Literacy and Basic Skills program is now called Get SET (Skills, Education and Training). Web content and Employment Ontario Information Systems (EOIS) are currently being updated to reflect the new program name.
Literacy Service Plans and Service Delivery Charts 2026-2027 Status: NEW
For the 2026-2027 Literacy Service Planning process, the ministry will release the Literacy Service Plan (LSP) and the Service Delivery Chart (SDC) in Service Provider Connect (SP Connect). Regional networks are now required to complete the LSP and SDC(s) in SP Connect.
Additionally, based on regional network feedback, the questions in the LSP have been updated to better align with the Get SET (Skills, Education and Training) (Get SET) – formerly Literacy and Basic Skills – network’s needs.
These changes will:
- Streamline this process and reduce the administrative burden on the Get SET network and ministry.
- Improve the ministry’s ability to review literacy needs across different communities.
- Enhance the utility of the LSP as a planning and coordination tool for regional networks.
No. The role of the regional networks in the Literacy Service Planning process has not changed. Regional networks are responsible for completing and submitting the LSP and SDC(s).
All regional networks are required to complete the LSP and SDC(s) in consultation with the Get SET (Skills, Education and Training) (Get SET) service providers and relevant community partners in their catchment areas.
Regional networks can either complete the SDC(s) on behalf of service providers or allow the service providers to complete their own. As noted in the desk aid on myEOIS, regional networks will need to advise their service providers outside of SP Connect that there is a SDC to complete on SP Connect.
Once the ministry has approved the LSP and SDC(s), regional networks are expected to distribute the documents from SP Connect to the Get SET service providers in their catchment area for use during the business planning process.
No. The role of service providers in the Literacy Service Planning process has not changed. Service providers are responsible for collaborating with their respective regional network to ensure literacy service needs within their Get SET (Skills, Education and Training) network are identified, discussed, and included in the LSP and SDC(s). Individual regional networks may call upon service providers to complete the SDC(s).
As noted in the SP Connect desk aid on myEOIS, regional networks will need to communicate with the individual service providers to notify them when a SDC is ready for them to complete on SP Connect.
Yes, a desk aid has been posted on myEOIS to assist regional networks and service providers in completing the LSP and SDC(s) in Service Provider Connect.
No. SP Connect does not accept attachments. Regional networks will be unable to upload supporting documentation, such as data reports, charts or other reference materials onto SP Connect. If they wish (i.e., not required), regional networks may submit supporting documentation (typically by email) to their Employment and Training Consultant to supplement their Literacy Service Plan.
No, regional networks will not be able to view LSPs or SDCs completed by other regional networks. However, they will be able to view their own.
Service providers will be able to see only their own SDC(s) in SP Connect. They will not be able to see any LSPs.
Once the regional network submits their LSP and SDC(s) and the ministry approves, the regional network can download and share their LSP and SDC(s) with their service providers.
In addition to using the Literacy Service Plan (LSP) desk aid on MyEOIS to complete this part of the Literacy Service Planning process, please see below for some definitions to help complete the Service Delivery Chart:
- “Client Focus (Please describe the profile of learners that typically access this site)”: Succinctly describe key characteristics of learners based on the suitability criteria outlined in section 2.5.2. in the Service Provider guidelines.
- “Itinerant Location”: An itinerant location refers to:
- A Get SET (Skills, Education and Training) service provider that travels to different locations, rather than having a central office, to deliver services to clients in their own environments, such as homes, schools, or community centres.
- It also refers to permanent locations (i.e. leased offices that are not classified as separate sites.)
- “Estimated number of learners”: This is an approximation, based on the previous year’s targets.