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Employment Ontario Partners' Gateway

Participant and Performance Management

Program Rebranding

The former Literacy and Basic Skills program is now called Get SET (Skills, Education and Training). Web content and Employment Ontario Information Systems (EOIS) are currently being updated to reflect the new program name.

This page contains documents and forms used to manage program clients.

Participants

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Performance Management System

To ensure all government services are delivered to consistently set standards throughout the province, the Ontario government relies on performance management systems to support high-quality customer service and outcomes in a manner that is transparent and accountable. In short, they support the delivery of efficient, effective, customer-oriented services.

The Get SET (Skills Education and Training) Performance Management System (PMS) includes three inter-related components: the Get SET Performance Management Framework, Continuous Improvement, and Business Intelligence.

The Get SET Performance Management Framework (PMF) includes dimensions of service delivery and core measures to assess service provider performance and overall performance of the Get SET program.