Employment Ontario Partners' Gateway (https://eopg.labour.gov.on.ca/en/request-an-appointment-with-a-service-provider-rasp-tool-enhancements-and-rebranding-to-find-an-employment-counselor-faec/)

The Employment Ontario Partners’ Gateway is for current Employment Ontario partner organizations.

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Employment Ontario Partners' Gateway
October 17, 2025

Request an Appointment with a Service Provider (RASP) Tool Enhancements and Rebranding to Find an Employment Counselor (FAEC)

From:Ministry of Labour, Immigration, Training and Skills Development
To:All service delivery partners

What Is Happening?

The ministry has just launched the redesigned and rebranded Request an Appointment with a Service Provider (RASP) tool, now called FAEC (Find an Employment Counselor). The updated tool is now live.

Key improvements include:

  • A new look and feel that is more user-friendly and accessible.
  • Compliance with Ontario Digital Service (ODS) standards and AODA requirements.
  • A simplified 3-step process that allows job seekers to book an appointment with the closest employment counselor.

Who Is Affected?

  • Job Seekers using the RASP tool.
  • EO SSM/Service Providers supporting Client appointments

What Will Be Done Later?

The current RASP booking tool for employers and LBS learners will remain unchanged for now. Enhancements are planned for a future release to integrate all user groups into one central tool.

Background

These changes are part of ongoing digital modernization efforts to ensure tools are user-focused, accessible, and compliant with provincial digital and accessibility standards.